Networking Issues

Incident Report for Cakey Bot

Resolved

This incident has been resolved.
Posted May 02, 2022 - 19:10 EDT

Update

The issue involves accessing internal and external APIs, as such, some commands or features that make use of these APIs are currently disabled. Though most bot functionality has been restored.

Some of the disabled behaviors include: Join Image Banners, Leave Image Banners, !query Command, & Analyze Images commands.
Posted Apr 29, 2022 - 00:04 EDT

Monitoring

We have identified the main cause of the issues and are currently testing a fix.
Posted Apr 28, 2022 - 23:39 EDT

Update

We have implemented a partial fix that should allow Cakey Bot to be usable. however, some functionality is currently disabled while we test it further. These disabled components include Auto Mod & audit Logging.
Posted Apr 27, 2022 - 22:52 EDT

Update

We have located the source of the issue and are working on a fix.
Posted Apr 27, 2022 - 22:08 EDT

Update

We are still encountering issues with connecting to Discord with the main Cakey Bot. All premium music bots are fully functional.
Posted Apr 27, 2022 - 21:01 EDT

Identified

The issue seems to be partially related to an issue with our IPv6 routing. We are looking into the issue further.
Posted Apr 27, 2022 - 12:55 EDT

Update

We are continuing to investigate this issue.
Posted Apr 27, 2022 - 12:50 EDT

Update

Cakey Bot's token has been force reset by Discord and is currently fully offline.
Posted Apr 27, 2022 - 12:49 EDT

Investigating

We are having network issues with our host. Commands and other features in Cakey Bot may be partially or fully unavailable until this is resolved. I have opened a support ticket with our host. I'll update this message with more information as I get it.
Posted Apr 27, 2022 - 12:05 EDT
This incident affected: Discord Bots (Cakey Bot, Cakey Bot 2, Cakey Bot 3, Cakey Bot 4, Cakey Bot 5) and Web (Web Dashboard, Internal API).